SPUN Refund Policy

Last updated: May 3rd 2024

Overview

We have a 24-hour refund policy, which means you have 1 day after receiving your notice of permit rejection to request a refund.

To be eligible for a refund, you need the receipt or proof of purchase from our dashboard. There are 4 conditions where you’ll be eligible to ask for a refund to us:

Condition 1: When you are not eligible for applied service
If during the document verification process we found out that you are not eligible for the applied service (visa/permit/others), we will refund 95% of the total transaction paid.

Condition 2: When you decide to cancel application during verification process
If you cancel the application during document verification process, we will refund 95% of the total transaction paid.

Condition 3: When your application is rejected by the issuer
If the application passed our document verification process but then rejected by the issuer of the visa/permit (for example: immigration office, embassy, consulate, etc.), we will refund 95% of the service fee. Government fee or fee charged by the issuer of the visa/permit is non-refundable. Example: You applied for a Visa on Arrival. The total price is IDR 799,000 (includes government fee IDR 519.000). Then, the immigration office decides to reject your Visa on Arrival application. We will refund = 95% x (IDR 799,000 - IDR 519,000) = IDR 266,000.

Condition 4: When your visit is refused by the immigration office
No refund is applicable if you are refused to enter a destined country by the immigration office using visa served by SPUN.

How to Request Refund

To start a refund, you can contact us at contact@spun.global with the subject line: Refund Request - [Your Order ID]. We will then confirm/reject your request according to your eligibility and start our refund process.

The refund process will start up to 7 days after we confirm our refund to your email. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your refund, please contact us again at contact@spun.global.